Beyond the Dashboard: Architecting the Agentic Future of Analytics

The era of the static dashboard is over. While traditional BI put data at our fingertips, it left the hardest work—asking the right questions—to us. This reactive model is no longer enough. The next frontier of analytics is proactive, conversational, and agentic, but building it presents formidable challenges: How do you structure a team to deliver this and what can they put in place to ensure success? How do you move from simply offering data to proactively pushing value to customers? At Mirakl, we are transforming our analytics practice to answer these questions. This presentation shares our journey from a traditional BI team to a function of Analytic Engineers who build the platforms for AI-powered insights. We will provide a dual-front blueprint for this transformation. First, we will dive into the internal revolution: a change in the setup and expectation of the team, and how we're opening up analytics, notably with the semantic layer as the "brain" of the operation. Second, we will explore the external revolution: designing an event-driven architecture to deliver "actionable insights" to our clients, turning analytics from a pull-service into a proactive value-driver. This is not a high-level talk about the "what" of AI, or about self-service. It's a practitioner's guide to the "how," sharing architectural patterns, technical challenges, and the organisational shifts required to move beyond the dashboard and build the future of analytics.